Terms and conditions

At Cloud Cuckoo we hope you will always be happy with your shopping experience and purchases. For this reason we have made our returns policy simple.

We hope you are happy with your Flowers. However, if you are in anyway disappointed with our flowers or service, please call us on 01202131128, or email us at Info@cloudcuckoo.org.

 

Terms and Conditions for Cloud Cuckoo

Welcome to Cloud Cuckoo! These Terms and Conditions govern your use of our store and services, including in-store purchases, flower deliveries, chocolates, and gifts. By using our website or purchasing from us in-store, you agree to these terms. Please read them carefully.

1. General Information

2. Products

  • Flowers: We offer a variety of fresh flowers available for purchase in-store or through our delivery service.
  • Chocolates: Handpicked and curated chocolates available for in-store purchase.
  • Gifts: We stock a range of curated gifts available for purchase in-store.

3. Orders and Payments

  • In-store Purchases: Payments for all in-store purchases must be made in full at the time of the transaction. 
  • Online Orders: For online flower delivery, payments must be made in full prior to the dispatch of your order. 
  • Pricing: Prices are subject to change without prior notice.
  • Discounts/Promotions: Promotional discounts and offers cannot be combined unless otherwise stated.

4. Flower Delivery

  • Delivery Area: We deliver flowers within a specific area. Please check if we deliver to your postcode before placing an order.
  • Delivery Times: We strive to deliver flowers on your specified delivery date. However, we do not guarantee exact delivery times.
  • Same-Day Delivery: Orders for same-day delivery must be placed by 12am by a phone call and not via online. Orders received after this time will be delivered the next working day.
  • Delivery Fees: We have a standard delivery of £8.00 for orders over £40.00

5. Returns, Refunds, and Cancellations

Flowers (In-Store and Delivered)
  • Returns: Due to the perishable nature of flowers, we cannot accept returns unless the product is damaged or faulty upon receipt. You must notify us within 24 hours of receiving the flowers to request a replacement or refund.
  • Refunds: If flowers are damaged or fail to meet our quality standards, a full refund or replacement will be offered at our discretion. We may ask for photographic evidence to process the claim.
  • Cancellations: Orders for flower delivery can be cancelled up to 24 hours before the delivery date for a full refund. Cancellations within 24 hours of delivery may not be eligible for a refund due to the perishable nature of flowers.
Chocolates and Gifts (In-Store Purchases)
  • Returns: Chocolates and gifts purchased in-store can be returned within 14 days of purchase provided they are unopened, unused, and in their original packaging. Proof of purchase is required.
  • Refunds: A full refund will be issued to the original method of payment once the item has been returned and inspected. Items that do not meet these criteria will not be eligible for a refund.
  • Exemptions: For hygiene reasons, perishable items like chocolates cannot be returned unless they are faulty or damaged upon receipt.
  • Cancellations: In-store purchases of chocolates and gifts cannot be cancelled once the transaction is completed. However, faulty items are covered under our standard return policy.

6. Damaged or Faulty Goods

If any product is found to be faulty, damaged, or not as described, you may request a repair, replacement, or refund. This applies to all goods sold by Cloud Cuckoo, subject to inspection.

  • Flower Deliveries: If flowers arrive damaged, please notify us within 24 hours of receipt.
  • Chocolates and Gifts: If any other product is faulty or damaged, please return it within 14 days for an exchange or refund.

7. Complaints and Dispute Resolution

If you have a complaint, please contact us directly at Info@cloudcuckoo.org, and we will do our best to resolve the issue.

8. Liability

Cloud Cuckoo will not be held liable for any indirect, special, or consequential damages, or any loss of profits or revenue arising from the purchase or use of any products or services provided by us.

9. Privacy Policy

At Cloud Cuckoo, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon being posted on our website.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

For any further questions, feel free to reach out to us at [Insert Contact Information].

Thank you for shopping at Cloud Cuckoo!